Frequently Asked Questions
Most popular questions
Find the answers you need right here.
We’re here to make your shopping experience with DKY Elements as smooth as possible. Here are answers to common questions about our products, delivery, warranties, returns, and more. If you need further assistance, feel free to contact us directly
We accept returns within 14 days of delivery for unused items in their original condition. Custom orders are non-refundable.
Yes, we offer a 12-month warranty on all furniture to cover workmanship and material defects.
We deliver in and around Johannesburg. We also make use of courier services. Delivery fees and times vary based on your location and the size of the item.
Yes, once your order is dispatched, you’ll receive a tracking number to monitor its progress. This is however only applicable to items delivered through courier services.
We accept all major credit and debit cards, as well as EFT payments. Secure checkout is guaranteed.
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Timeless furniture that blends history and modern elegance. Shop now to find your next statement piece!
Yes, we can restore or upcycle your existing furniture. Contact us for a consultation to discuss your vision.
We specialise in upcycled furniture, including antiques, solid wood pieces, and leather chairs and couches.
Yes, we’d love to have you! Contact us to schedule an appointment to view our collection in person.
A product that has been creatively transformed from old to new and valuable often with higher quality or aesthetic appeal than the original item.
Currently, we ship within South Africa. Contact us for inquiries about international orders.
If your item arrives damaged, please notify us within 48 hours. We’ll arrange for a replacement or repair.
Yes, DKY Elements gift cards are available for purchase and make the perfect present for furniture lovers!
There are huge environmental benefits to upcycling as it reduces waste, conserves resources, and promotes sustainability while encouraging creativity.
